Cookie Policy

Last updated: 10 October 2026 This Cookie Policy explains how cookies and similar browser technologies are used with the BotMessaging website, application and supported web-chat features. Read it alongside our Privacy Policy, which explains personal information, providers and your rights. 1. Cookies and browser storage Cookies are small values that a website stores in your browser and receives with later requests. Browser storage can also hold information on your device. Local storage can keep a preference between visits; session storage is associated with a browser-tab session. These technologies can support a feature without being used for advertising. The technologies relevant to you depend on whether you are visiting the public website, signed in to an account, using an embedded chat or opening a connected provider's service. 2. How BotMessaging uses these technologies Sessions and security: cookies support signed-in sessions and request-security checks. They allow the application to recognise the session associated with a request. Session expiry depends on the service configuration and the account action involved. Preferences: browser storage can remember the light or dark appearance, notification-sound choices and whether you have dismissed an introductory tour. Language preferences may be saved in your account or session. Browser-stored preferences remain until changed, cleared or reset by the browser or application. Web chat: an embedded chat can use session storage to maintain the chat session and a pending message during the tab session. Clearing this storage may interrupt continuity or remove an unsent draft; it does not delete messages already received by the business. Recorded choices: where a cookie-choice control is displayed, the selected choice can be stored in that browser so it can be remembered. Clearing site storage removes that saved choice. Browser notification permissions and settings on third-party sites are managed separately. 3. External resources and connected services Some pages and features load resources from external providers. For example, the interface can load font files from Bunny Fonts. Where configured, push notifications use OneSignal resources. Payment through Stripe Checkout takes place using Stripe's checkout service. Connecting messaging or social accounts may also involve the relevant provider's pages or tools. Loading an external resource sends a request to that provider and can disclose technical information such as the requesting IP address and browser information. The provider may use its own cookies or similar technologies according to its service and configuration. See Stripe's Cookies Policy for its handling of these technologies. A permission to show browser notifications is different from a cookie choice. You can change notification permissions in your browser or device settings. Settings or choices made on BotMessaging do not automatically change preferences stored on a provider's own website. 4. Tracking in customer communications Businesses using BotMessaging can send email campaigns containing tracking images or links. Loading an image or following a link can record an open or click against the campaign recipient and help the business measure its communications. Messaging providers may also report delivery or read status. These activities concern the business sending the communication. Its privacy notice and communication choices apply. Use the unsubscribe method in the message or contact that business about its marketing and tracking practices. Blocking remote email images can affect open tracking, but it does not necessarily prevent link-click or delivery records. 5. Your controls Your browser's site-data settings let you inspect, block or remove cookies and browser storage. You can also use its notification settings to allow or block notifications. The available controls and how long information is kept vary by browser. Removing or blocking storage used for sessions and requested features can sign you out, reset preferences or interrupt a chat. Clearing browser data does not cancel a subscription or erase information already stored in a workspace or by a connected provider. Where consent is required for a particular use of storage or access technology, that use must have the appropriate consent. A saved preference does not itself authorise a business to send marketing or use information for a different purpose. 6. Changes and questions We may update this policy when the website or its features change. The date above identifies the current version. Use our contact page for questions about cookies, browser storage or your choices. For requests concerning personal information, see our Privacy Policy and data-protection information.