Terms of Service

BotMessaging is operated by Sean McGee, a UK sole trader trading as BotMessaging. Contact: [email protected]. Last updated: 13 October 2026 These Terms of Service govern your use of BotMessaging's hosted business messaging and automation service and your purchase of a BotMessaging subscription. In these terms, “you” means the business customer and, where relevant, its authorised users; “we”, “us” and “our” refer to the provider of BotMessaging. 1. Business use and your account BotMessaging is offered for business and professional use. You must have the legal capacity to enter into an agreement and authority to act for the business whose account you create or manage. Keep account, business and billing information accurate and keep login and integration credentials secure. You are responsible for choosing authorised users, setting their permissions and reviewing their activity. Tell us promptly through our contact page if you become aware of unauthorised use. Each user must act within the authority granted by the business. 2. The hosted service Depending on your plan and enabled connections, BotMessaging provides shared messaging inboxes; contact and lead management; chatbots and AI receptionist features; knowledge documents and website retrieval; supported image, voice, video and document processing; enquiries and calendar bookings; shops and catalogues; campaigns and social publishing; team access; and usage and activity reports. Your subscription provides access to the included hosted features for the applicable subscription period. Available channels, functions, allowances and limits are those described for your plan. A feature that uses an external account also requires the relevant account, credentials, permissions, configuration and provider support. Purchasing a plan does not by itself activate every integration. Internet connectivity, supported devices and any external accounts required for your chosen connections are your responsibility. Third-party services may have their own charges, approvals and restrictions. 3. Plans, payment and renewal The plan, currency, price, billing period, applicable taxes or other disclosed charges, and any promotion shown before you confirm a purchase form part of your subscription order. Read that information before paying. If the displayed information is unclear or appears incorrect, contact us before completing the purchase. Recurring subscriptions renew for the selected billing period until cancelled. By confirming a recurring purchase, you authorise the recurring charges described at checkout. Where a trial is offered with a recurring subscription, its duration and the charges that follow are those shown when you subscribe. Cancel before the next charge if you do not want the subscription to continue. Stripe processes subscription payments made through Stripe Checkout. Paid access is subject to confirmation of the payment and subscription status. A payment failure or an expired, cancelled or inactive subscription can restrict paid features. Keep a valid payment method for recurring subscriptions and review your invoices and billing history. Report a suspected duplicate, incorrect or unauthorised charge promptly through our contact page, with enough information to identify the transaction. Do not send full card details or account passwords. 4. Usage allowances and plan changes Plans can limit users, workspaces, contacts, channels, storage, messages, automation and AI or voice usage. Usage can be shared across the workspaces covered by a business subscription. Availability is subject to the limits and features of your plan. Reaching a limit may prevent further use of the affected feature until capacity becomes available or you change your plan. AI supplied with a plan and AI accessed using your own provider credentials can have different allowances and billing arrangements. Charges from a provider account you connect are governed by your agreement with that provider. A BotMessaging subscription does not waive those charges. If you change a recurring Stripe plan, Stripe can calculate prorated charges or credits. Review the new plan and billing details before confirming a change and check the resulting invoice. A credit does not necessarily result in a cash refund. Trial or demonstration access, when available, is subject to the duration and limits stated for that access. 5. Cancellation and refund requests You can cancel an eligible recurring subscription from your Subscription page. If the control is unavailable, you cannot access the account, or the subscription is managed for you, contact us through our contact page for assistance. Cancellation through the Subscription page takes effect immediately once confirmed and may end paid access at that time. It stops future recurring renewals of that subscription. Review and export information you need before cancelling. Cancellation does not automatically refund payments already made or remove charges that were already due. To request a refund, contact us with the account email, relevant invoice or transaction reference and the reason for your request. Any refund entitlement is assessed under the terms expressly agreed for your purchase and applicable law. Nothing in these terms removes a refund or other remedy required by mandatory law. Subscription cancellation, account deletion and workspace-data deletion are separate actions. Web account closure may require cancellation of a linked recurring subscription first. Mobile personal-account deletion revokes access and removes or anonymises personal identity, but does not itself confirm cancellation. Anonymous billing references may be retained and a pending cancellation request may require support follow-up. Disconnecting a channel or ceasing to use the service does not cancel the subscription. Confirm that cancellation has succeeded and contact us if you do not receive confirmation or the account still shows a recurring subscription. 6. Your content, customers and permissions You must not create, upload or send illegal, abusive, harassing, hateful, threatening, deceptive or sexually exploitative content, including content involving child sexual abuse or exploitation. Do not encourage violence, impersonate others or infringe their rights. You must follow the rules of connected messaging providers. You can report a conversation or AI reply and block a sender from your workspace app inbox. Reports are reviewed and may result in content removal or restrictions on access; blocking in the app does not itself block an external provider account. You retain the rights you hold in the information and content you submit. You authorise BotMessaging and the service providers needed for your selected features to host, copy, transmit and process that content to operate the service, carry out your instructions, provide support and maintain security. You are responsible for the accuracy and lawfulness of your content, contact lists, uploaded documents, website sources, messages, campaigns and published material. You must have the rights and permissions needed to use them, provide the notices required to the people concerned and honour their privacy and communication preferences. Public availability of a website does not by itself give you permission to use everything it contains. Only provide personal information that is appropriate and necessary for your intended use. Before handling regulated or highly sensitive information, establish that the service, connected providers and applicable contractual arrangements are suitable for that processing. Our Privacy Policy explains information handling and available privacy controls. Where you determine the purposes of processing your customers' personal information, you remain responsible for your duties as the controller or business under applicable law. A privacy notice does not replace any data processing agreement required for the relationship. 7. AI and automated actions AI replies, translations, extracted information, image descriptions, transcripts, generated speech and other outputs can contain mistakes or omit context. Results depend on your instructions, source material, configuration, the selected model and the capabilities of the relevant provider. Media support is subject to channel, format, size and model restrictions. Review your knowledge sources and configuration before enabling customer-facing automation. Maintain suitable human oversight and a way for customers to obtain assistance. You are responsible for deciding when an output or automated action is appropriate for your business. Do not rely on an unverified AI response as confirmation that a payment, booking or other external action has succeeded. BotMessaging is not an emergency service and its AI output is not a substitute for professional advice. Do not use automated output as the sole basis for decisions with legal or similarly significant effects on a person unless you have established the lawful basis and safeguards required for that use. 8. Messaging, campaigns, shops and bookings You are responsible for obtaining any consent or other lawful permission required to contact people, keeping evidence of that permission and honouring opt-outs. Campaign controls and stored opt-in fields do not themselves establish that you have valid consent. Do not send spam, deceptive messages or content that violates the receiving platform's rules. When you publish social content or send messages, you authorise transmission to the selected accounts, platforms and recipients. Review destinations, schedules and content before activating the action. Delivery, publication, reach and engagement depend on external services and recipients. If you use a shop, catalogue or booking feature, you are responsible for your products or services, descriptions, prices, availability, customer communications, fulfilment and applicable cancellation or refund duties. You are the business dealing with your customer. A provisional slot, enquiry, cart or AI response is not proof of a completed booking, order or payment; rely on the relevant confirmed record. 9. Connected providers Messaging, social, AI, payment, email, storage and calendar providers have their own terms, privacy practices and technical limits. You must comply with the requirements that apply to your connected accounts and keep the necessary permissions current. Providers can change or withdraw functionality, reject content, impose limits or suspend accounts. Those events can affect a BotMessaging feature. We do not guarantee access to an external service, approval of a template, uninterrupted delivery or compatibility with every provider account or file. Disconnecting an integration does not automatically cancel your contract with that provider, reverse an action already carried out or erase copies the provider or recipients hold. 10. Acceptable use and access restrictions You must not use BotMessaging to break the law, infringe another person's rights, impersonate others, distribute malicious content, gain unauthorised access, expose credentials, evade plan or security limits, or interfere with the service or another customer's account. We may restrict or suspend access where reasonably necessary to address a material breach, unpaid charges, a security threat, unlawful activity or a legal requirement. Where appropriate, we will explain the reason and the steps needed to resolve the issue. Immediate action may be necessary to protect people, information or the service. 11. Data access and the end of service Use the available export functions and maintain records needed for your business. Export coverage depends on the type of record and does not include every item held by external providers. Protect any downloaded copy and review it before sharing it with another person. Cancellation or loss of paid access can affect your ability to use workspace features. It does not automatically erase workspace data. Retention settings and contact-erasure controls have defined scopes, and provider copies, backups, logs or unlinked material may require separate handling. Contact us to coordinate a closure or privacy request that the available controls do not cover. 12. Rights, service availability and legal remedies Access to BotMessaging does not transfer ownership of its software, branding, documentation or other parties' content. Those rights remain with their respective owners. You may use the service within your subscription and these terms. We operate the service with reasonable care, but we do not promise that it will always be uninterrupted, error-free or suitable for every business purpose. Planned maintenance, security work, internet problems and external-provider failures may affect availability. Any additional service-level commitment must be expressly agreed. Each party remains responsible for the obligations that apply to it under the agreement and applicable law. Nothing in these terms excludes or limits liability, warranties, data protection rights or other remedies that cannot lawfully be excluded or limited. The service is intended for business use. If mandatory consumer protections apply to a particular purchase despite that intended use, those protections, including any applicable withdrawal or refund rights, continue to apply. 13. Changes and questions We may update these terms to reflect changes to the service or applicable requirements. The date above identifies the current version. Material changes affecting an ongoing subscription will be communicated as required by applicable law. A change to this page does not retrospectively change an agreed charge or remove a right that has already arisen. Contact us through the BotMessaging contact page about the service, a subscription, a billing concern or these terms. Include the account or transaction reference needed to identify the matter, and keep passwords, API keys and full payment-card details out of your message.